§ 5.1-25. Investigation and resolution of complaints.

(a)

Grantee shall maintain a local business office or agent in the county for the investigation and resolution of all complaints regarding the quality of service, equipment malfunction and similar matters. Upon receipt of notice by the county administrator of any subscriber complaints, the county administrator shall notify the grantee and the grantee shall respond to the county within a reasonable length of time of its planned resolution of any complaints received by the county or its agents. Grantee shall respond to a customer complaint received from the customer no later than two (2) working days from receiving the complaint.

(b)

Grantee, upon receipt of such notice(s), shall promptly take such action as is necessary to provide service to subscribers and to maintain and operate the system as required herein. In the event the grantee fails unreasonably or without adequate justification to remedy such complaint, or to provide efficient service to subscribers, or to maintain and operate the system as required herein, the county may, after thirty (30) days, serve written notice to the grantee and after a public hearing thereon revoke the rights and privileges granted by this chapter to the grantee.

(Ord. of 2-16-88, § 25)

(Ord. of 2-16-88, § 25)